The year’s not officially over until we publish our annual selection of our top blogs of the past 12 months. With 10 days to spare, 2019 can proceed on schedule.
Our Employee Experience team shared many insights, suggestions and strategies on a number of workplace topics this year—as well as the occasional snark and an admiring tribute to the fax machine. Among them were a passing remark an astronaut never forgot, the subtle wisdom of a Buddy Holly lyric, and why when things are at their rockiest is the exact time to double down on appreciating your employees.
Here are our favorite 10 posts from 2018, helpfully gathered in one place. Hope you enjoy.
1. What Henry Ford can teach us about corporate culture—Henry Ford never heard of corporate culture and wouldn’t have cared much if he had. His job was churning out cars. But he had a complete grasp of company mission and vision; the effects of which are visible across the country to this day.
2. Treat the cause of disengaged employees, not the symptom—Amazon received waves of praise earlier this year for its progressive policy of paying disengaged employees to leave. Yet the company never seemed to ask itself just how its employees became disengaged in the first place. Maybe there’s a better way of dealing with this issue?
3. Engaged customers come from engaged employees—In the hospitality industry, stressed travelers going face to face with stressed employees is an everyday fact of life. The results may seem predictable, but instead of a recipe for disaster, it’s actually a great chance for the employee experience to elevate the guest experience.
4. It won’t be because of me—What’s the best and most reliable motivation an employee can have? It could well be his or her own internal standards that require accepting responsibility for always doing the best work they can do. Win or lose, succeed or fail, they give everything their best shot.
5. Why employee community service programs? Why not?—Corporate community service projects often get a lot more lip service than they do elbow grease. This is a huge miss, because such programs deliver tremendous value for everyone involved.
6. The little things you say and do—Employee engagement is often described as “bringing your whole self to work.” OK, then. Bring it. Work is one of the main places you’ll live your life, so you may as well make it count. Start with a glass of buttermilk and not taking yourself too seriously.
7. Employee engagement: Because 2018 isn’t 1990—Millions of words have been spent on the woeful state of employee engagement since it was first measured in 1990. But maybe it’s not engagement that’s off, but our way of looking at it? Perspective can be a very tricky thing: Everything’s changed, unless it hasn’t.
8. The employee experience, in four minutes—As the industry shifts from employee engagement to the employee experience, it’s not always entirely clear just what the latter is. No problem, because you can learn a lot merely from the “sound” of yours. A pleasing melody, or nails on the chalkboard?
9. 3 challenges facing employee engagement today—Where once HR had to conivince leadership of the need to invest in employee rewards and recognition, today’s challenges stemming from that success are much more complex and unwieldy. We deal with three of the biggest in our ebook, From Data to Direction.
10. Investing in culture is never more important than during times of trouble—When times get tough for a company, often one of the first things to go is the employee recognition program. This is entirely backwards. Rather than communicating to employees they’re expendable at crunch time, let them know they’re indispensable for future success.
No need to wait for next year’s list. Read more Maritz EX posts and stay tuned for more to come in 2019!